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Shipping & Delivery Policy

 

At Big Horn Mountain Farms, we are committed to delivering our premium Wyoming Wagyu beef and heritage pork in excellent condition—safely, reliably, and with full transparency.

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Shipping Schedule

  • Weekly Shipping Day
    To avoid weekend delays, we only ship orders on Mondays. This ensures your products arrive in peak condition.

  • Carriers & Timing
    Orders are shipped using FedEx. Transit is 2-day shipping.

  • Cold Chain Integrity
    Each order is packed in insulated containers with dry ice to ensure your products stay frozen until they reach your doorstep.

  • Tracking Information
    Once shipped, you’ll receive a tracking number via email. Please plan accordingly to receive your package promptly; we cannot be responsible for items that are left unattended after delivery.

  • Delivery Limitations
    We ship to addresses within the continental United States. We do not ship to P.O. boxes, international addresses, or U.S. territories. All orders ship on Mondays via 2-day service.

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Returns, Replacements & Claims

Because our products are perishable, we require prompt notification of any issues.

  • Reporting Window
    Claims must be reported within 24 hours of delivery by emailing Sales@BigHornMountainFarms.com or calling (307) 217-9119.

  • Required Information
    Please provide:

    1. Your order number and delivery date/time

    2. Clear photos of the packaging and contents

    3. A brief description of the issue

  • Resolution Options

    • If the issue results from our error or carrier mishandling, we will issue a replacement or refund at our discretion.

    • Claims resulting from incorrect addresses, missed deliveries, or refusal of delivery are not eligible for refunds or replacements.

 

Bulk & Wholesale Orders

We also offer flexible options for wholesale and bulk customers:

  • Local Pickup at our Buffalo, WY ranch by appointment

  • 2-Day FedEx Shipping with dry ice included

  • Advance Reservations for seasonal demand

  • Custom shipping arrangements available on request

 

Our goal is to keep your freezer stocked and your kitchen running smoothly, whether you’re feeding a family or stocking a business.

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